Privacy Policy - Everglade
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Privacy Policy

How we use your information

 

 

This privacy notice tells you what to expect when Casekirk trading as Everglade UK collects personal information. It applies to information we collect about:

  • Visitors to or websites;
  • People who use our services – those who request a quotation or purchase from us;
  • Job applicants and our current & former colleagues;
  • Your Rights;
  • How to contact us.

Visitors to our website

When someone visits https://www.evergladeuk.com/ we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it. In addition to Google Analytics we use other third party services to collect details about specific user interactions and behaviours. VWO and Hotjar are both used to enable us to find out how our website visitors interact with the website to assist with further development. Again, this information is only processed in a way which does not identify anyone. The website https://www.evergladeuk.com/ is built using WordPress, a content management system and experience platform, which also powers our website search function.

 

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

 

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Webpages containing video content

Our video content is embedded into our pages using Wistia video hosting. This enables us to collect additional information about a visitor’s interaction with the video content on each page and assist with further development of our video content. Information collected by Wistia does not personally identify anyone.

 

Third party website widgets and functionality

 

We use additional widgets from third party review sites Trustpilot and Feefo to embed recent customer reviews and feedback scores into our website pages. These widgets may use cookies to gain statistical data and measure traffic from our pages as well as the geographical area of visitors. Their privacy policies can be found at https://legal.trustpilot.com/end-user-privacy-terms and https://www.feefo.com/business/gb_en/privacy-policy

People who contact us via social media

We manage all our social media interactions in house, no third party is involved.

 

 

People who call our helpline

 

When you call Everglade we add your details to our client message list but these details are not kept beyond you receiving a call back or your query being dealt with. None of our calls are ever captured by voice-recording.

 

 

People who email us

 

We use Outlook to encrypt and protect email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

People who use Everglade UK’s Services

EvergladeUK manufactures sells and installs windows, doors and conservatories to consumers. We have to hold the details of the people who have requested service in order to provide it. To deliver services under the guarantee, we will need to retain some personal information of customers for the period of the guarantee and any subsequent period during which there might be any liability. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a quotation to carry out a survey to find out if they are happy with the level of service they received or to offer additional products and services via telephone. When people do not wish to subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this. During the processing of orders it may be necessary to pass contact details of customers to third parties to facilitate the delivery of services. Examples of when this would be done are when scaffolding is required, third party surveys are necessary or to process queries and complaints. We pass details of all installations to FENSA Ltd who register the work with each Local Authority as appropriate and customer details are also passed to the GGF Group for the provision of the Insurance Backed Guarantee. The FENSA registration and Insurance Backed Guarantee processes are necessary and required for compliance purposes following the installation of our products.

Job applicants and our current & former employees, agents and contractors

Everglade UK is the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information please contact us at Info@evergladeuk.com

What will we do with the information you provide to us?

 

All of the information you provide during the process will only be used for the purpose of progressing your application, fulfilling our obligation within your contract or to fulfil legal or regulatory requirements if necessary. We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us and/or our data processors. We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.

 

What information do we ask for, and why?

 

We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary. The information we ask for is used to assess your suitability for employment or engagement, depending on the role applied for. You don’t have to provide what we ask for but it might affect your application if you don’t.

 

Use of data processors

 

Data processors are third parties who provide elements of our recruitment service for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

 

Individual responsibilities

 

Individuals are responsible for helping the organisation keep their personal data up to date. Individuals should let the organisation know if data provided to the organisation changes, for example if an individual moves house or changes their bank details. Individuals may have access to the personal data of other individuals and of our customers and clients in the course of their engagement. Where this is the case, the organisation relies on individuals to help meet its data protection obligations.

 

Individuals who have access to personal data are required:

  • to access only data that they have authority to access and only for authorised purposes;
  • not to disclose data (whether inside or outside the organisation) except to individuals who have appropriate authorisation;
  • to keep data secure (for example by complying with rules on access to premises, computer access, including password protection, and secure file storage and destruction);
  • not to remove personal data from the organisation’s premises, or (without permission/clearance) devices containing or that can be used to access personal data, without adopting appropriate security measures (such as encryption or password protection) to secure the data and the device; and
  • not to store personal data on local drives or on personal devices that are used for work purposes.

Failing to observe these requirements may amount to a disciplinary offence, which will be dealt with under the organisation’s disciplinary procedure. Significant or deliberate breaches of this policy, such as accessing colleague or customer data without authorisation or a legitimate reason to do so, may constitute gross misconduct and could lead to dismissal without notice.

 

Your rights

 

Under the UK’s Data Protection law, you have rights as an individual which you can exercise in relation to the information we hold about you.

 

Access to personal information

 

Legislation provides the right of access to personal data at reasonable intervals so that anybody can be aware of, and verify, the lawfulness of the processing – the right of access. Everglade UK tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘data subject access request’ under the UK’s data protection laws. If we do hold personal information about you we will:

  • Give you a description of it;
  • Tell you why we are holding it;
  • Tell you who it could be disclosed to; and
  • Let you have a copy of your personal information being processed in an intelligible form, but not necessarily copy documents with non-personal information within which your personal data might be contained;
  • Where possible the length of time we will hold it;
  • We will redact personal information of others unless they have explicitly consented to it being passed to you, as well as company sensitive and other information that is not your personal information, as deemed appropriate.

 

Responses to Data Subject Access Requests will be made within one month from receipt of the request, with any necessary extension up to a further two months being communicated to the requester, with an explanation as to why that is necessary. To make a request to EvergladeUK for any personal information we may hold you need to put the request in writing addressing it to our Privacy Office at the address provided below, or by emailing your request to info@evergladeuk.com. To ensure we continue to ensure the confidentiality of your information, you will need to provide sufficient verification as to your identity prior to any information being released. If we do hold information about you, you can ask us to correct any mistakes (Right of Rectification) by, once again, contacting the Privacy Office. Where you object to processing and there are no overriding legitimate grounds for the processing or you withdraw consent on which processing is based and there are no other legal grounds for processing then where no exemption exists you have the right to the erasure of that personal data. There are circumstances where you may not have a right of erasure, such as Everglade need to comply with a legal obligation or in the establishment, exercise or defence of a claim and Everglade UK will communicate any such circumstances with you as may be appropriate to your request. You have a certain rights to restriction of processing of personal data:

  • if you believe it to be inaccurate and for the time it takes for EvergladeUK to verify its accuracy;
  • Where processing is unlawful, but you prefer restriction of processing rather than erasure;
  • If Everglade no longer needs the personal data for the purposes of processing, but you require it for the establishment, exercise or defence of a legal claim;
  • You have objected to processing pending the verification that the legitimate grounds of Everglade to continue processing override your grounds of objection.

 

You have the right to object to your information being processed for direct marketing purposes, which includes profiling to the extent that it is related to such direct marketing. Your data will not be retained for the sole purpose of being able to identify you for the purposes of data subject access rights.

Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on the 13th July 2018.

Complaints or Queries

Everglade UK tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Everglade UK collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this, or indeed associated complaints, should be sent to the Privacy Office at the address below or via email to info@evergladeuk.com

How to contact us

If you want to request more information about our privacy policy you can email us:Info@evergladeuk.com or write to:

 

Everglade Windows and Doors,

Unit 2 D/E Harper House,

Harper Road,

Sharston,

Manchester

M22 4RG